“Azercell Telecom” LLC, the first mobile operator in Azerbaijan to launchthe customer service system both in social networks and online mode,has once again proved its high level of services and professional manner of conduct in this field. The first quarter of 2018, the official Facebook page of the company has been awarded "Socially Devoted"certificate by international organization "Socialbakers" in the nomination for the best Socially-oriented page.According to the research of analysts, Azercell responded to 100% of inquiries and requests on its page. Notably, the total number of subscribers of the official Facebook page of Azercell exceeds 440 000 people and this figure is growing upwards.The company also did not leave itsusers’ and subscribers’ inquiries unansweredon Twitter, and results are once again ahead of the other mobile operators on these indicators.At present, the company has nearly 600,000 users on social networks, including Twitter and Instagram. Azercell subscribers are able to get high quality service 24/7, using there sources of 6 different social networks.In addition to being the first to learn about new products, services and campaigns conducted by Azercell, subscriber contacting the company through social networks also receives a prompt answer to all questions via online operator.
It should be noted that “Socialbakers” (http://www.socialbakers.com) monitors social networks and serves thousands of customers in more than 75 countries around the world. The company grants certificates to those organizations that achieveexemplary high level of communication with users on social pages.
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The leader of the mobile communication industry, the largest taxpayer and the biggest investor of the non-oil sector of Azerbaijan Azercell Telecom LLC was founded in 1996. With 48% share of Azerbaijan’s mobile telecom market Azercell’s network covers 80% of the territory (excluding 20% of the occupied territories) and 99.8% of population of the country. Currently, 4.5 million subscribers choose Azercell services. Azercell has pioneered an important number of innovations in Azerbaijan, including GSM technology, advance payment system, mobile internet services, Metro coverage, 24/7 call centre service, 7 day/week Front Office service, M2M services, one-stop-shopping approach Azercell Express offices, mobile customer services, Online Customer Care and Social Media Customer Care services, mobile e-signature service “ASAN Imza” etc. Azercell deployed first 4G – LTE services in Azerbaijan in 2012. According to the results of mobile network quality and wireless coverage mapping surveys by international systems, Azercell’s network demonstrated the best results among the mobile operators of Azerbaijan. Azercell is the only company in Azerbaijan and CIS region which has been awarded Gold Certificate of International “Investors in People” Standard.