Azercell Academy, which organizes training and consulting services for public and private sectors in Azerbaijan, excelled with an active performance last year. The Academy organized 231 training sessions for both public and private companies in 2018, including subordinate institutions of TheMinistryofTransport, Communications and High Technologies such as Militarized Security Department, Baktelecom, Aztelekom, AzIntelecom, also Avand Technology, Azeronline, ELCOM companies, “ASAN Service” Call Center, as well as initiative group "ÜçüncüBahar" ("Third Spring").
Azercell Academy established in 2003 under Azercell, currently offers 32 programs instructed by 30 highly experienced specialists. The Academy used to conduct trainings only for Azercell staff in the beginning of its activity. Later on, amid the rising demand for similar training programs in the market, Azercell Academy extended the scope of its activities and launched trainings for entities collaborating with Azercell and other companies, as well as public agencies.
The training programs of Azercell Academy play a valuable role in the professional development of the participants. The course “Create your Career Brand” trains youth, as well as students to write a winning CV, prepare for interview and etc. The Academy also provides trainings on “Presentation Skills”, “Negotiation Skills” and other demanded topics for young employees of various companies. The training on “Customer Service Management” provides the managers of this division with know-how regarding staff training, recruitment and selection, development and evaluation of operational processes. The training package offered by the Academy also includes face-to-face and over-the-phone Customer Services, occupational health and safety, project management and as well as stress management.
Trainings aim to support the business development, provide high quality service to customers, increase professional knowledge of the youth in customer service and ensure more effective application of gained skills.
Azercell makes huge investment in human capital by allocating continuous funds on trainings. Subsequently, “Azercell Telecom” LLC was benchmarked against the requirements of “Investors in People” (IIP) standard and awarded GOLD Level of Standard as an indicator of the strong leadership, sustainable corporate culture and continuous development of human resource management experience. Notably, Azercell is the only company in Azerbaijan and the only telecom company in CIS with this level of recognition.
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The leader ofthemobilecommunicationindustry, thelargesttaxpayer and thebiggestinvestorofthe non-oil sector ofAzerbaijanAzercell Telecom LLC wasfounded in 1996. With 48 per cent share ofAzerbaijan’smobiletelecommarketAzercell’snetworkcovers 80 per cent oftheterritory (excluding 20% per cent oftheoccupiedterritories) and 99,8 per cent ofpopulationofthe country. Currently, 4,5 millionsubscriberschooseAzercellservices. Azercell has pioneeredanimportantnumberofinnovations in Azerbaijan, including GSM technology, advancepaymentsystem, mobile internet services, Metro coverage, 24/7 call centre service, 7 day/week Front Office service, M2M services, one-stop-shopping approachAzercell Express offices, mobilecustomerservices, Online CustomerCare and Social Media CustomerCareservices, mobile e-signatureservice “ASAN Imza” etc. Azercelldeployedfirst 4G – LTE services in Azerbaijan in 2012. Accordingtotheresultsofmobilenetworkquality and wirelesscoveragemappingsurveysbyinternationalsystems, Azercell’snetworkdemonstratedthebestresultsamongthemobileoperatorsofAzerbaijan. Azercellistheonlycompany in Azerbaijan and CIS regionwhich has beenawarded Gold Certificateof International “Investors in People” Standard.