Aiming to prevent the spread of the virus in the country, the company has provided its support on the operational processing of citizens' requests in the frame of the “System for Obtaining and Monitoring of Permits during the Special Quarantine Regime” jointly developed by the E-Government Development Center under the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan and the Ministry of Internal Affairs
Considering customer convenience as a priority, Azercell activated the SMS permission system (8103) for its subscribers free of charge in a short timeframe. It should be recalled that, due to the social isolation measures, citizens must text a special index indicating the purpose of the permit, along with ID card serial code and number to 8103 to leave their place of residence.
Taking into account that, the first days of the SMS permission system launch were the tense period for both citizens and the E-Government Development Center, Azercell’s Call Center operated in an enhanced working mode and supported the Call Center of ASAN Service (9108), promptly answering incoming calls and questions related to the rules for using SMS permission system. In addition, Azercell prepared the special informative video tutorials in order to answer questions that may arise on using the service and shared them on its Social Media accounts. Also, Azercell provided E-Government Development Center with uninterrupted communication services by presenting Mi-Fi devices, unlimited data packages and special numbers for unlimited calls.
It should be noted that, during the global pandemic, Azercell has implemented a number of projects and social initiatives aimed at ensuring economic stability and improving the social welfare of the population in support of the measures taken by the government to prevent the spread of coronavirus infection.
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The leader of the mobile communication industry, the largest taxpayer and the biggest investor of the non-oil sector of Azerbaijan “Azercell Telecom” LLC was founded in 1996. Currently, 4.8 million subscribers choose Azercell services. Mobile operator controls 49% of market share; while its geographical coverage constitutes 99.2% (excluding the occupied territories); and population coverage 99.8%. Azercell was the pioneering mobile operator to introduce a number of innovations in Azerbaijan, including GSM technology, advance payment system, mobile internet services, 24/7 call center service (*1111), 7/7 Front Office service, Azercell Express offices, M2M services, technology and pilot version of 5G, mobile, online customer care services and customer services through social media, mobile e-signature service “ASAN Imza” etc. Rapidly increasing network of Azercell covers nearly 60 regions of the country, including Baku and Absheron peninsula. According to the results of mobile network quality and wireless coverage mapping surveys by international systems, Azercell’s network demonstrated the best results among the mobile operators of Azerbaijan. Azercell is the only company in Azerbaijan and CIS region which has been awarded Gold Certificate of International “Investors in People” Standard.